Frequently Asked Questions

1. What time are event rentals delivered and picked up?

• Deliveries can be made 24 hours a day, 7 days a week. Standard delivery and pickup is available Monday through Friday from 8 am to 4 pm and Saturday from 11 am to 4 pm, with a minimum three-hour arrival window. Additional charges may apply for services outside of these hours.

2. What if I need to make changes to my rental order after hours?

• If you need to make changes outside of normal business hours, you can call 615-595-8508, and you will be connected with the appropriate team member. We will do our best to accommodate updates based on availability and timing.

3. Is there a minimum order for event rental delivery?

• Some deliveries may require a minimum order depending on the location. There is no minimum order for clients who choose to pick up rentals from our Franklin warehouse.

4. How much does delivery cost for event rentals?

• Delivery starts at $60 each way. Final delivery fees vary based on your event location, venue requirements, and order size, and will be confirmed in your quote.

5. Do you offer setup for event rentals?

• Yes. Southern Events offers professional setup services for event rentals. Setup is available for an additional fee and is based on your event needs, layout, and rental selections.

6. Can you source rental items not listed on your website?

• We do our best to accommodate additional rental needs whenever possible. Our inventory is continuously growing, and we may be able to source or recommend items based on your request.

7. What happens if it rains during an outdoor event?

• It is the client’s responsibility to keep all rental equipment dry. Rentals should be moved under cover or protected in the event of rain. Additional charges may apply if items are damaged due to water exposure.

8. How many glasses should I order for a cocktail party?

• We recommend one glass per guest, per hour, for cocktail-style events. For more detailed guidance, please refer to our Glassware Guide.

9. Do I need to clean dishware before returning it?

• No. We do not require dishware to be washed. Please scrape all food from plates and place items back into the crates or boxes they were delivered in. For full instructions, see our Rental Return Guide.

10. What areas do you deliver event rentals to?

• Southern Events provides delivery for event rentals throughout Greater Middle Tennessee, including Franklin, Nashville, Brentwood, Spring Hill, and surrounding areas. Delivery availability is based on location, venue access, and order details, and our team will confirm logistics as part of your quote.

11. How far in advance should I book event rentals?

• We recommend booking event rentals as early as possible, especially for weddings, corporate events, and holiday gatherings. Dates can fill quickly, and early booking helps ensure availability, better selection, and enough time to confirm quantities and delivery details.

12. Can I make changes to my rental order after booking?

• Yes. We understand that event needs can change. Our team will do our best to accommodate updates to your rental order based on availability and timing. We recommend finalizing details as early as possible, especially during peak event seasons.

13. Do you deliver to homes, venues, and outdoor locations?

• Yes. We regularly deliver event rentals to private residences, venues, offices, and outdoor locations. Our team coordinates delivery, setup, and pickup based on the specific requirements of your event location.